Everything you need to know about our tours, bookings, hotel pickups, payments, and cancellation terms.
Morning safaris are ideal for adventure-focused travelers wanting quad biking and dune bashing in cooler early hours. Evening safaris (our most popular) include sunset photos, camp entertainment, and an open BBQ buffet dinner. Luxury tours offer upgraded VIP seating and private vehicle arrangements.
Our evening desert safaris include 4x4 hotel pickup and drop-off, high red dune bashing in Lahbab, sandboarding, camel rides, Arabic coffee and dates, live stage shows (Tanoura and fire dance), and an extensive open BBQ dinner with vegetarian and meat options.
Yes! Children of all ages are welcome on our tours. Children under 3 participate free of charge. For safety reasons, infants under 3 and pregnant women do not participate in high-angle dune bashing; peaceful direct camp transit is provided.
Wear comfortable, loose clothing and flat shoes. For desert safaris, bring sunglasses and a cardigan for winter evenings. For mosque visits in Abu Dhabi, modest attire covering shoulders, arms, and ankles is strictly required, with women carrying a headscarf.
You can book directly on our website by selecting any tour package and clicking 'Check Availability'. You can also message our 24/7 concierge on WhatsApp (+971 54 470 0431) for instant confirmation.
We recommend booking at least 24 to 48 hours in advance. During peak travel season (October through April), booking 3 to 5 days ahead ensures your preferred time slot and vehicle availability.
Yes! We specialize in private group excursions, dedicated luxury 4x4 vehicles, and customized corporate events. Contact our team for custom group rates and dedicated event coordination.
Yes. You receive immediate confirmation upon booking, and our operations team will contact you via WhatsApp or email to reconfirm your exact hotel pickup window.
Yes! Complimentary door-to-door hotel and residential pickup is included across Dubai (Downtown, Marina, JBR, Deira, Bur Dubai, and Palm Jumeirah). Pickups from Sharjah and Ajman are also available.
Morning tours pick up between 8:00 AM and 8:30 AM. Evening safaris pick up between 2:30 PM and 3:30 PM. Your driver will message you with the precise vehicle arrival time the evening before.
We utilize fully insured, air-conditioned Toyota Land Cruiser 4x4 vehicles fitted with safety roll cages for desert safaris, luxury vans for group sightseeing, and premium Mercedes vehicles for chauffeur services.
We accept major credit and debit cards (Visa, Mastercard), PayPal, bank transfers, and cash upon pickup for pre-arranged private bookings. All transactions are billed in AED or converted at standard bank rates.
No. All advertised tour prices include fuel, Salik toll charges, and itemized package inclusions. Optional extras (such as extended quad bike rental or souvenirs) are clearly stated in advance.
We provide 100% full refunds or free rescheduling when cancellations are made at least 24 hours prior to tour departure. Cancellations between 12 and 24 hours receive a 50% refund. Please review our full Cancellation Policy for complete terms.
Yes! You can reschedule your booking free of charge up to 12 hours prior to departure by contacting our concierge on WhatsApp (+971 54 470 0431).
If adverse weather such as severe sandstorms or heavy rain prevents safe operations, Dune Dreams provides an immediate 100% full refund or the option to reschedule to any date within 12 months at no extra charge.